SHIPPING & REFUNDS
SHIPPING POLICY
All SweetBranchFreezeDried.com flat rate or qualified free shipping orders will be sent Standard Shipping. Flat Rate and Free Shipping offers only apply the lower 48 states. The charges for other "U.S. Classified" addresses will be shown at checkout.
Standard Shipping: 3-10 days. We use the United States Postal Service. The shopping cart allows you to choose and preview these other charge options as you are billed for them.
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FREE for all orders over $35
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The above does not apply to Alaska, Hawaii, and Puerto Rico. For these states, we use USPS rates only. Flat Rate or Free Shipping is NOT available.
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Shipping charges on a multiple address order are handled on a per address basis.
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You must declare if your address is a commercial address.
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Standard delivery charges apply to continental United States only. Alaska, Hawaii, Military Bases, and US Territories will receive additional charges. If shipments are improperly processed without the correct shipping charges, we will notify you. You may elect to cancel the order or pay the additional necessary fee for shipping.
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International - We are sorry, we do NOT ship international orders at this time. Our goal is to ship most freeze-dried products or any of our other product orders within one to three business days. Large orders or orders during high demand times may take longer. Please be patient with us!
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Please note, we ship to the address that you have provided and are not responsible for any delivery errors. If your order is not able to be delivered, for any reason, and is returned to us, you will need to pay the postage that USPS charges to return it to us and the postage to send it back to you a second time.
REFUND POLICY
It is our goal to ensure you have a positive experience with your products purchased from Sweet Branch. However, once an order has shipped there is nothing we can do to cancel it. Please visit the "Contact Us" page for various communication options and we are happy to investigate and try to resolve any problem you may have.
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If you do not receive your purchase within a reasonable time, please contact us so that we may assist you in tracking the item.
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Due to our products containing food items, we do not asscept return requests. Any non-food products may be returned. Please contact us as soon as possible to get the necessary return authorization number that must accompany any return.
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We reserve the right to accept returns for any reason and may charge a handling or restocking fee.
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We hope that you love every product that you order from Sweet Branch!
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